Refund policy

Return & Refund Policy

Thank you for shopping with us! We are committed to providing unique, quality products at affordable prices.

Because our products operate on very slim profit margins and significant costs are allocated to international logistics and handcrafted preparation, we do not accept returns or exchanges without reason (change of mind).

All sales are considered final once processed, except under the circumstances outlined below.

Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If an item arrives damaged, defective, or you receive the wrong product, please contact us immediately so we can evaluate the issue and make it right.

To report a problem, please provide:

  1. Your Order Number
  2. Clear photos or videos showing the defect or damage
  3. A brief description of the issue

How We Resolve Issues

Once verified:

  • We will gladly arrange a free replacement or issue a partial/full refund to your original payment method.
  • Due to high international return freight costs, we generally do not require you to ship defective low-cost items back.

Order Cancellations

  • Standard Orders: Can be cancelled within 12 hours of purchase or before fulfillment begins.
  • Customized Orders: Once custom production has begun, orders cannot be cancelled or modified.

Contact Us

If you have any questions or are unsatisfied with your order in any way, please do not hesitate to contact our customer support team:

  • Email: patxiddinovjaloliddin@gmail.com
  • WhatsApp: +86 17753438149
  • Response Time: We aim to reply to all inquiries within 24–48 business hours.